ED Wait Times Website Redesign
Improving the decision-making process for patients.
Fraser Health Authority • 2025
About
I’ve led projects where insights from interviews, testing, and competitor analysis directly influenced key design and product decisions. I also have experience building and scaling design systems that create consistency, improve collaboration between design and engineering, and enable teams to ship more efficiently. My goal is to always create thoughtful, human-centered experiences that solve real problems that support business needs.
Currently @
Fraser Health Authority
Previously @
Precision NanoSystems Inc.
Simon Fraser University — Segal School
Healthcare Products
How I Work
My work typically follows a structured, end-to-end design process that spans from early-stage exploration, to validated production-quality solutions.
1. Discover
Explore
I surface problems and opportunities through stakeholder interviews, user research, and analytics — casting a wide net to understand context and constraints.
Artifacts: research notes, user journey maps, analytics insights, sketches
2. Define
Synthesize
I synthesize research into clear problem statements, prioritized user needs, and success criteria that align with business goals.
Artifacts: problem documentation, personas, user flows, prioritized roadmap, empathy maps
3. Develop
Iterate
I rapidly ideate, wireframe, and prototype multiple solutions, collaborating closely with PMs and engineers to test feasibility.
Artifacts: wireframes, design systems, high-fidelity designs, interactive prototypes
4. Deliver
Validate
I validate solutions through usability testing and metrics, then hand off polished specs and work with engineering to ship and measure impact.
Artifacts: usability reports, final prototypes, success metrics, delivery plan
Let's Work Together
I'm always interested in new opportunities and collaborations. Feel free to reach out if you'd like to discuss a project.